FAQs
Frequently Asked Questions (FAQs)
- Do I have to set up the backdrops myself?
All of our heavy duty backdrops are delivered, set up and collected by a Luxi Props team member, you do not have to lift a finger!
- I would like to hire props but also need balloons or floral styling, can you provide this?
We work with trusted florists, balloon artists and event stylists across London to offer you décor packages. When filling in your request a quote form, select the additional items you require and add any images of what you have in mind, we will get back to you with a full quote.
If you are a balloon or events stylist seeking to work with us, please get in touch!
- How long do the props take to set up ?
Our set up time depends on the number and type of props you have hired and whether you have opted for any ‘add on' items such as balloons. We advise our clients to factor in approximately two hours set up time ahead of when you would like your event to start.
- How much is delivery?
We have a delivery, set-up and collection service fee. The fee depends on the location of your venue, number of stair cases, nearest parking available, whether your event finishes in the early hours of the morning and other variables.
To give you a rough indication, we could charge £50 to deliver, set-up and come back to collect props in an event in London with free parking at the venue and without any staircases. However, Please fill in our Request for Quote form for an accurate fee.
- Can I collect the props myself?
We have a limited number of props that can be collected by our clients. Only small items and our gold circle hoop can be collected from Romford and a security bond would be required for self-collections.
Please indicate if you would like to collect a prop when filling out your request for quote form.
- How do I order?
Browse our props and fill in the Request a Quote form. Once we receive your form, we calculate delivery costs and any additional items (if applicable). If you have requested for additional items, we may need to contact you before providing a full Quotation. Once you confirm you are happy to proceed, we then send you an online invoice for payment.
- How do the payments work?
Online invoices are sent with the option to make an online payment via our website or do a bank transfer (BACs).
For orders over £200:
A 50% non-refundable deposit is required to secure all bookings, the remaining balance must be paid in full 10 days before your hire date. Payment dates will be detailed on the invoice.
For orders under £200:
Full payment is required to secure all bookings.
- What happens if I damage or lose a prop?
We trust that our props will be kept safe in your care and if a prop hired to you by Luxi Props is lost, damaged or stolen you will incur a charge and/or security bonds will not be refunded. Please refer to our full Terms and Conditions.
- I'm not quite sure what props or décor I want for my event, can you help?
We are here to help! We'd be happy to send you some ideas/inspiration that is in line with your colour scheme or theme. Send us a direct message on Instagram for any general advice before filing in your request for quote form.